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Pharmacy technician Abbey Tennant, CPhT, administers a vaccine to PTCB Vice President of Partnership Development Liza Chapman, PharmD, at Meijer Pharmacy in Hudsonville, MI.

PTCB is proud to see CPhTs embracing opportunities for expanding their roles and supporting the demand for immunizations. In 2021, PTCB will launch the Immunization Administration Certificate, a credential that can count toward becoming an Advanced Certified Pharmacy Technician (CPhT-Adv).
What changes has your pharmacy implemented during COVID-19 and what challenges are you facing?
Christopher S. Moore
Oncology & Inpatient - BS, AS, AA, CPhT-Adv, CSPT, NREMT-R

With staff and resources being spread thin, it is not easy to be sure.

Having a large sign expressing the wait time, so the expectations are clear, can help alleviate some frustration.

Perhaps having a separate line for testers and another for your regular customers is another option.  Although, this would require at least two personnel to run the front on some sort of ever-rotating basis.