With staff and resources being spread thin, it is not easy to be sure.

Having a large sign expressing the wait time, so the expectations are clear, can help alleviate some frustration.

Perhaps having a separate line for testers and another for your regular customers is another option.  Although, this would require at least two personnel to run the front on some sort of ever-rotating basis.

Expect things to change quickly. New policies and procedures, safety measures, drug shortages. There’s so much uncertainty right now and we’re all learning as we go. 

hi kaitlyn, welcome to the world of pharmacy...if you are in a retail setting just remember you are in the frontline as a tech with the virus spreading so be sure to follow all procedures