Elena Masjuan

14

Spanish Inbound Contact Tracer (COVID-19) Project

Strong Customer Services experience, Employee scheduler, Knowledgeable and able to work in all functions of the Kronos System, Trained and supported new team membersand coworkers in the functions that pertain to the Doctor Call Department. Create Excel and PowerPoint presentations for weekly meetings with different Departments. Process faxed orders for physician offices. Insurance Reconciliation enter information accurately into the Mail Rx and Rx Express systems Obtain verifying information for unclear prescriptions. Medical and Billing Coding Also Pharmaceutical Billing and Coding Staffing Management Ability Work and plan together with the team to work onprioritize orders and aged orders first. Assist with scheduling Technicians including myself to appropriate stations such as dispensing area, Worked Mail Clinical Operations, and other functions when needed.